Refund and Return Policy
30-Day Return Policy
We want you to be fully satisfied with your purchase! Our products are crafted with care, and we aim to ensure a positive experience.
Return Window: Our return policy lasts 30 days from the date of delivery.
Defective or Damaged Items: If any items arrive defective or damaged, please email us at feralchildren.art@gmail.com with a clear photo of the product(s) within 30 days of receipt. We will review the photos to determine if a refund or replacement is warranted, allowing us to address the issue without requiring you to return the item.
Incorrect Items: If you receive an incorrect item due to our error, please contact us within 30 days. We will provide a return label and a refund or replacement at no additional cost to you.
Other Returns: If you wish to return an item that is not defective (e.g., an unwanted gift or a change of mind), you may do so within 30 days. In these cases, customers are responsible for the return shipping costs and products must be in their original condition and suitable for resale.
Return Through Account: You may also return the item from your account page, but replacements must be processed by contacting us directly.